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XPS ISSUES

Welcome to the XPS issues page where you will find items relating to XPS and your pension.  Items in relation to XPS have previouslyy appeared on various pages within the website.  However, with the creation of the XPS ISSUES page all maters relating to XPS will be located in one section of the site and available for all to see at the click of a button.  Historical items will also be moved to this page in order that members can have a single point of reference to XPS.

XPS ACCESS 

Some of the most frequent questions we are asked is how can I access my XPS account?  How do I find out what my spouse will get as a pension if I pass away? How do I contact XPS ? etc.

To assist, XPS published a revised Members Self Service User Guide in November 2023.  This guide will help you from the point of registration though to answering most of your queries especially if you are new to retirement or perhaps new to 'ON LINE' accessing of you account.

To view/download a copy of the user guide simply CLICK HERE 

09/2025 PB

XPS - PENSION NOTIFICATIONS

Many retired officers are commenting on various Facebook groups, including NARPO Cardiff, that they are not receiving paper-based copies of the monthly pension notifications.  This is also followed by entries asking how the pensioner can get the information online.  In order to assist those who wish to access their pension notifications online the below is a guide on how to set up an account with XPS and how to access the account once it is set up:

1. SETTING UP AN ACCOUNT

FIRSTLY make sure you have the following details:
 

  • National Insurance Number

  • Date of birth

  • Email address


Go to www.myownpension.co.uk  From the welcome screen select POLICE PENSION SCHEME

On the next screen from the GREEN COLOURED HEADER BAR select MEMBER SELF SERVICE.
When the next screen appears click the GREY Coloured button SIGN UP TO MSS  
On the next screen CLICK on SIGNUP and follow the instructions presented on the next screen pressing the SIGNUP button when completed.

2. LOGGING IN AS MEMBER:

Go to www.myownpension.co.uk  From the welcome screen select POLICE PENSION SCHEME
On the next screen from the GREEN COLOURED HEADER BAR select MEMBER SELF SERVICE.
When the next screen appears click the LIGHT BLUE Coloured button LOGIN TO MSS  
Follow the on-screen prompts for information e.g. User Name, Password and verification data check. These will have been set up by you when setting up your account.

Once logged in you will have access to your XPS online record including payment notifications etc.

TIP:  There is a lot of information here, but please check out the box marked PENSION DETAILS it will provide you with details of your current annual pension figure.  BUT, more importantly, it also provides a figure relating to your Contingent Long Term Spouse's Pension.  If this figure is blank or £0.00 contact XPS advising them their records are incorrect providing them with details of your spouse etc and they will update the record accordingly. This figure is the pension your spouse will receive once you pass away.

If you have any queries please contact XPS and not the author

09/2023

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