This page has been set up to cater for the publication of all information received pertaining to the current Coronvirus outbreak.

Items placed here will have originated from reliable sources and are not based on rumours or speculation.  Each item will have a date stamp endorsed onto it in order that the reader is aware of the date on which the item was placed onto the site.



The following was received yesterday and is published here in its entirety.  Please take the time to read and share if you can



*** Essential Covid Update for Cardiff ***


There has been an increase in the number of positive cases locally over recent days. The latest data shows us the significance of the recent rise, and the Council have a set of actions they are taking in order to respond to and contain these local clusters.

Cardiff is now higher than the average in Wales and England for new cases which is worrying. I am advised that the majority of the cases are associated with a small number of clusters which are being actively investigated and managed by our Test, Trace, Protect service.  The rate of tests coming back as positive has also increased, from 0.3% at the start of August to 2.5% on 22 August, with most of the rise occurring in the last week.
This rise in infections serves as a timely reminded that the virus is still with us here in Cardiff, and that there can be no room for complacency.  It is clear from the speed and scale of the escalation we have seen in parts of England how rapidly the number of cases can rise over a short period of time.  Furthermore, the advice from Welsh Government remains that the virus is expected to make a resurgence in the autumn and winter months and so we need to continue to do all we can to keep the rate of infection as low as possible.

And so, as national lockdown measures are released it is vitally important, in order to contain the spread of the virus and keep our citizens safe, that we continue to promote the strict adherence with the social distancing and hand washing measures that have driven the levels down over recent months.

Coronavirus Control Plan for Wales

Caution, recognising that it is better to act early and that prevention is better than cure;

Proportionality, that any interventions should not be more restrictive than is needed to contain the virus; and, importantly

Subsidiarity, ensuring that decisions are taken at the most effective level, using local knowledge and expertise to inform local decision making.

The national plan recognises that containing outbreaks at source though effective testing, tracing and self-isolation is the best way of avoiding a return to the strict and intrusive all Wales ‘lockdown’. It places much of the responsibility for managing the approach at a local level, identifying the local Test, Trace, Protect (TTP) service as the cornerstone of the local response.  In short, when more new coronavirus cases, clusters and wider outbreaks emerge, as they inevitably will, a swift, targeted and locally-led response will be the most effective.

Councillors have been advised that if localised outbreak control measures are not deemed sufficient on their own, then further measures to protect public health can be introduced by Welsh Ministers, potentially on a regional basis. This scenario would only transpire if rates of community transmission are increasing and cannot otherwise be controlled because, for example, an outbreak associated with a particular setting has led to wider community transmission or there are a series of outbreaks that require a more substantive response. In the majority of cases, this is not expected to lead to a ‘local lockdown’ in which a mass shutdown of society and the economy in the area is imposed. Local or regional measures will be implemented in response to the specific local circumstances of that place and the progressive transmission of the virus within it. This could take the form of advice on travelling and seeing others, or regulations requiring, for example, businesses, venues, public buildings or educational establishments to close.
Please stay safe.



If your due to travel abroad, then you may need to be aware of this.  Many thanks to Lee Short for providing the update


Read on if your jetting off...

Just some info that might help if you’re planning on flying out of the UK.  This morning, I conveyed a client to Heathrow Airport.

A few days ago the client had a Covid-19 test which came back negative.

When we got to the airport I was requested to wait in the vicinity in case there were any problems.

Off I go for a coffee and forty five minutes later I get a call from the client saying that flight travel had been refused even though there was an evidential document saying negative test. My client wasn’t the only one refused travel.

The issue was that there must be a “certificate” as well as the negative test document (even though that negative result was from our valued NHS).

Needless to say I conveyed a very upset client back home.

I can’t tell you which airline my client was travelling with or which country travelling to because of confidentiality reasons but may I suggest that if you are thinking of going abroad in the near future, some countries might require different documentation regarding the Covid-19 virus.

There was no mention of this additional requirement on my clients flight documentation.



Are you finding all the differing governments advice regarding Covid 19 confusing.  The link below may be helpful to our members especially those who reside or perhaps work in England.

The link will take you the the National NARPO website Covid 19 page, where you will find separate links to each of the devolved governments websites where information issued by the relevant authorities can be found


Many thanks to Mr. Steve Bartley for the latest update and link concerning the addition of people to the shielding list:


The below link is the latest update on shielding with an extra 21000 people added to the previous list in Wales.



The following has been extracted from an email received from NARPO Wakefield.  It has been placed at the top where it will remain because of the links it contains to other information locations.

Dear Colleague


We have put a post on the front page of  our website regarding the Coronavirus (COVID-19)


The post contains the following links to information in relation to the ongoing situation-


as well as a link to our NARPO Group Travel Insurance providers and their advice.


You can use these links to get the latest information, which you may wish to share with your Members.


We are also updating our social media with updates from these sites.


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The news site on NARPO Wakefield reports that some chief constables have requested retired officers to return and assist them at this time


The NARPO web site gives advice to anyone who has been approached so that they can make an informed decision and understand effects on their pension.

Please also be aware of the UK Governements Instructions for persons based on both age and medical conditions.

For more information please copy the link below to your web browser

or simply       CLICK HERE

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The following image has been obained from the computer active magazine and is published here to provide more information on SCAMS to our members.  Many thanks to Dave A'herne

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The following has been forwarded to us by Lynda Howells.  Many thanks Lynda there will be lots of parents & grandparents making use of this information:

Amazon today cancelled the subscription of books and audio stories for children and students of all ages as long as schools are closed, kids everywhere can instantly stream an incredible collection of stories, including titles across six different languages, that will help them continue dreaming, learning, and just being kids.

All stories are free to stream on your desktop, laptop, phone or tablet using the following link:

Spread the good news.

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The following has been received from Mr Howard Davies, and may assist our members in saving a bit of cash during the COVID19 outbreak:

Paul, Just a thought.  I have just gone through the process of applying to Virgin Media, on line, for the suspension of my Sky Sports part of my monthly contract.  I have been granted £27 credit, which I think is maybe around 3 months accumulated, but I'd love to be proved wrong and find out it's for less time than that, time will tell.  It can be picked up again once this crisis is over. 

From a friend, he is with Sky, and he is saving £22 per month, applying on line, apparently very straight forward. 

I am not aware of any details in relation to any other suppliers. 

Might be worth letting our colleagues know in case they would also like to suspend their Sky Sports contracts in the same way. Just saying.  



We are once again extremely grateful for all the help and assistance Mr. Steve Bartley provides us with from the office of the Older Peoples Commissioner for Wales.

Steve has provided us with some lengthy items issued by the OAP 4 Wales, rather than clutter this page with the content of these items I am providing our members with the links to the items so they can read them.  Please be aware that you may have a friend or neighbour who does not have internet or socila media access.  If you do and you think they would benefit from the content of the items please PRINT them off a copy.



Telephone:  03442 640 670 // 029 20 445057 // 07736 294177


For details of the guidance please copy the link below into your web browser or  press the CLICK HERE button



For details of tha advice please copy the link below into your web browser or press the CLICK HERE button


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Cardiff City Council and the Vale of Glamorgan Council have undertaken a lot of changes to its services following the COVID19 outbreak.

A number of these changes impact on every househld in the Council areas.  One major change 

involves waste collection and the suspension of certin services.  the link below will take you to the main area 

of the COVID 19 Council Strategy, you then click on the individual title to obtain the relevant information



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Many thanks to Mr Steve Bartley for the following:


Official announcement


We're offering a 'check-in-and-chat' telephone service for the over 70s in Wales who live alone from Monday 23 March 2020.

Tele:  08000 223 444



WEBSITE - Click and chat facility:

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The following has been issued by the NATIONAL TRADING STANDARDS 



Unscrupulous criminals are exploiting fears about COVID-19 to prey on members of the public, particularly older and vulnerable people who are isolated from family and friends. National Trading Standards is warning people to remain vigilant following a rise in coronavirus-related scams that seek to benefit from the public’s concern and uncertainty over COVID-19.

Members of the public should ignore scam products such as supplements and anti-virus kits that falsely claim to cure or prevent COVID-19. In some cases individuals may be pressurised on their own doorsteps to buy anti-virus kits or persuaded into purchasing products that are advertised on their social media feeds. In addition, some call centres that previously targeted UK consumers with dubious health products are now offering supplements that supposedly prevent COVID-19.

Communities are also being urged to look out for signs of neighbours being targeted by doorstep criminals. While there are genuine groups of volunteers providing help during self-isolation, there have been reports of criminals preying on residents – often older people or people living with long-term health conditions – by cold-calling at their homes and offering to go to the shops for them. The criminals often claim to represent charities to help them appear legitimate before taking the victim’s money. There are genuine charities providing support, so consumers should be vigilant and ask for ID from anyone claiming to represent a charity.

COVID-19 scams identified include: 

Doorstep crime

  • Criminals targeting older people on their doorstep and offering to do their shopping. Thieves take the money and do not return.

  • Doorstep cleansing services that offer to clean drives and doorways to kill bacteria and help prevent the spread of the virus.


Online scams

  • Email scams that trick people into opening malicious attachments, which put people at risk of identity theft with personal information, passwords, contacts and bank details at risk. Some of these emails have lured people to click on attachments by offering information about people in the local area who are affected by coronavirus.

  • Fake online resources – such as false Coronavirus Maps – that deliver malware such as AZORult Trojan, an information stealing program which can infiltrate a variety of sensitive data. A prominent example that has deployed malware is ‘corona-virus-map[dot]com’.


Refund scams

  • Companies offering fake holiday refunds for individuals who have been forced to cancel their trips. People seeking refunds should also be wary of fake websites set up to claim holiday refunds.


Counterfeit goods

  • Fake sanitisers, face masks and Covid19 swabbing kits sold online and door-to-door. These products can often be dangerous and unsafe. There are reports of some potentially harmful hand sanitiser containing glutaral (or glutaraldehyde), which was banned for human use in 2014.


Telephone scams

  • As more people self-isolate at home there is an increasing risk that telephone scams will also rise, including criminals claiming to be your bank, mortgage lender or utility company.


Donation scams

  • There have been reports of thieves extorting money from consumers by claiming they are collecting donations for a COVID-19 ‘vaccine’.


Loan sharks

  • Illegal money lenders are expected to prey on people’s financial hardship, lending money before charging extortionate interest rates and fees through threats and violence


People are being encouraged to protect their neighbours by joining Friends Against Scams, which provides free online training to empower people to take a stand against scams. To complete the online modules, visit

NTS is also issuing urgent advice to help prevent people falling victim to COVID-19 scams through its Friends Against Scams initiative.


Members of the public are being urged to keep in contact with family members regularly and inform them of the most prolific scams and the possible dangers to them. If someone has been targeted by a scam it can be reported to Action Fraud online at or by calling 0300 123 2040. For advice and information on how to check if something might be a scam, visit:

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With the continued onset of COVID 19 it is accepted that there will be some deaths, and family, friends and former colleagues will be amongst those that pass away.  Unfortunately, this virus brings with it stringent measures on people assembling in numbers and the government has sought to kerb this.   This will also include those attending funerals.  The following information is the current status with regards to the Crematoriums in the Cardiff Area.

Cardiff Crematorium, Thornhill.

We are limiting our funerals to immediate family only, and no more than 10 persons. We are offering a free webcast for those who cannot attend to be able to view.  For more information on this aspect lease contact the funeral directors, as they will know if the family have requested the video linkup.

Cardiff and Vale Crematorium, Barry.

The company have issued a details guidance on attending services but briefly they are family only with a maximum of 10 people.  They offer a webcast facility on payment  full details of their restrictions can be viewed on the following web page:

At present we have not details regarding the Crematoriums in other parts of the force area, however, if any of our members are aware of the restrictions etc can tehy please notify the webmaster and we will update this page accordingly

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The below link will provide access to various local organisations that will be able to provide assistance / guidance or information in the current situation we find ourselves.  The document is written by Jane Hutt AM for the Vale of Glamorgan but I am sure that most of the contacts also relate to people living in Cardiff as well as those in the Vale.

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COVID 19 'Threat to Infect' Blackmail


The Following has been received from a reliable source:


I am also writing to let you know that this morning I received a most disgusting scam e-mail, saying it knew all my passwords and would infect my whole family with the coronavirus if I did not send $4000 via Bitcoins! It is too awful to send on to you to see as I would not want anyone else to read it.


The original email has been forwarded to ACTION FRAUD

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Everybody is aware that Postal Workers deliver your parcels and letters.  

What you are not aware of is they are now classed as keyworkers through these terrible times.

Royalmail have offered them to become an emergency service for the public.  If things get worse, your postman/woman could be delivering healthcare products and food and even medications or medical equipment. 

All that's asked from the public is:

1) Think about safety first. for yours and the postman. 

2) If you see a postman coming towards your door. please (DO NOT OPEN YOUR DOOR.) They will    

    sign your parcels and letter for you. They will leave a parcel,food or medication on your doorstep

    and then knock. give the postman enough time to step away from the door. 

3) If you are already outside your house. go inside or step away 2 metres from your postmen. Please

    do not approach your postman. If they tell you to stop and back off, or close your door. don't feel  

    offended they are only trying to help protect you from this Virus. 


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The following has been taken from the NARPO Website.  For more information please






In general, travel insurers compensate for cancellations only under certain circumstances:

  • The FCO advises against travel to the booked destination, and

  • The holidaymaker has already contacted their airline or travel provider to change dates or arrange a refund but has been unsuccessful.


Many policies provide cover for cancellation and curtailment where the Foreign and Commonwealth Office (FCO) advice has changed after you purchased your policy or booked your trip, whichever is later. If you buy a policy for a destination where an outbreak has been reported or a travel advisory notice is already in place, then coronavirus claims are unlikely to be considered by your insurer.

If you have booked a package holiday, you should approach your tour operator in the first instance. If you are then passed in the direction of the insurer, each potential claim will be looked at on a case by case basis.

Your travel policy wording sets out exactly what is and isn’t covered. If you’re unsure about this or have questions, please call your adviser who will be happy to help.

You should monitor the situation through official sources such as:

On 16th March, Towergate received the following notification from AXA PPP :

We have been assessing the Covid -19 situation here at AXA PPP and now have a decision on how we move forward.

Most importantly now that COVID-19 has been classed as a pandemic, it is no longer viewed as an unforeseen event.

In line with other providers in the market, including AXA Insurance, we will use our existing policy terms to reject cancellation claims from members who booked their trip or purchased their travel insurance policy after 9am 14th March 2020 due to Covid-19.

We should warn any customer wishing to purchase travel insurance as a standalone cover or as an add on to one of our PMI policies that this is our position.

We have made this decision because cancellation as a result of COVID-19, is now considered something the member should reasonably have known about before they purchased their travel insurance or booked their overseas journey.

Cover on both new and existing travel policies will continue to include cover for medical treatment should a member choose to travel within FCO advice and fall ill with COVID-19. This is the case so long as the member was fit to travel.

New Policies

The Executive Committee at AXA PPP healthcare have made their decision today (16th March) to cease offering new travel policy access with immediate effect on all Affinity schemes until further notice.


Just received this update from the Council on services:-

The current updates on changes to council service’s as of March 19 are as follows:

Waste collections:

· Garden waste collections will be suspended from Monday 23 until further notice

· Every attempt will be made to collect any green waste which hasn’t been collected from households since Tuesday. However, if your garden waste has not been collected by Sunday evening, please take it back in to your property. Garden waste can be brought to either Lamby Way or Bessemer Close HWRC

· Bulky collections that have already been booked for next week will take place, but bulky collections will cease from next Friday March 27 until further notice

· Separate Glass collections, so this is members of the public that are part of the separate glass trial will stop tomorrow (March 20)

· Green bags will be collected fortnightly from Monday March 30 – and this waste will be collected on same week as when resident’s black waste is normally collected.

Libraries and hubs:

· All libraries will close tomorrow (March 20). Library users will still be able to access free digital services including e-books, e-audio books, e-magazines and online newspapers

· With the exception of collecting green recycling bags and food waste bags, community hubs will operate on an appointment only basis and customers will need to contact the Council’s Advice number on 02920 871071 to make an appointment.

Housing Options and Homelessness service:

· The Housing Options and Homelessness Service will now only be able to be accessed by appointment only. Anyone requiring assistance should contact the council via telephone on 02920 570750 or email

· The Council’s Independent Living Service is the first point of contact for support and advice for elderly and disabled people and this can continue to be accessed via telephone by calling 02920 234234.

· Cardiff’s Family Advice and Support Service will continue to operate. The service is available by phone on 03000 133133 or via email or visit

· Anyone with concerns about the safety of a child should contact the Multi-Agency Safeguarding Hub (MASH) on 02920 536490 or out of hours on 02920 788570. If a child is in immediate danger of being harmed, call 999.

County Hall changes to opening times:

From Friday, March 19 (tomorrow)

Permit Parking will be relaxed, any member of staff with a Cardiff Council ID or any colour parking permit will be permitted access to the car park. There will be 1 parking attendant on site to support.

From Saturday, March 20

County Hall will be closed on Saturdays from this date until further Notice.

From Monday, March 23

County Hall opening hours will change to 7 am – 6 pm.

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If you live in the Porthcawl area you may be interested to know that they have set up a coordinated response groupu for the area.  They have a website and a Facebook page Porthcawl Covid 19 Strategy group.  

So if you need any assistance, or perhaps know of anyone who lives in that area who does then please make contact.

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We have become aware that SWP have also created a page on their website which gives valuable advice about Coronavirus scams.  These are examples to raise awareness of the type of things that have been reported.  The aim is to prevent our communities falling victim to anything.  For more information and to be taken directly to the webpage please lick on the link below.  Can you please circulate this website information to friends and family especially those who fall into the vulnerable category:


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It has not taken the scammers, and knockers long to start their scams to get your details, or steal from you in you own homes.  Please be aware of these practices, and also make sure any of your elderly or vulenerable neighbours and friends are also aware.


Information has been received via the Red Cross that people purporting to be from the Red Cross are attending the homes of the elderly and/or vulnerable people.  They are advising the occupant they are from the Red Cross and are offering them the Coronavirus test.  Once inside the property they distract the victim and then take any cash, valuables credit cards etc they can find.

Please note the Red Cross is NOT undertking any testing in the homes of anyone

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The following has been circulated by South Wales Police:

Please may I seek your assistance in some awareness raising around a recent Scam?   In Aberdeen people have been cold called upon and told to self-isolate.  They have then be asked if they need anything?   Taking their bank cards and using this to withdraw money from bank accounts.


As a result I am keen to awareness raise around letting strangers in.  Contacting legitimate organisations who can help.  Age Cymru, Care & Repair, WRVS, etc.


Ordering on line which I know is difficult as there are no delivery slots available. 


It’s a difficult one but I think we need to be prepared that this may hit our area in the coming weeks.

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The below link has been provided by Mr. Steve Bartley and may prove useful to our members, or to members thinking of creating a local support group in their area

Covid Mutual Aid UK is a group of volunteers supporting local community groups organising mutual aid throughout the covid-19 outbreak in the UK. We focuss on providing resources and connecting people to their nearest local groups, willing volunteers and those in need.

We recognise that injustice doesn’t affect everyone equally and whilst we’re all at risk of covid-19, there are some people who are more vulnerable and need greater support from the community. 

The basic idea is to coordinate care efforts for people who are self isolating, especially if they are part of a more at risk demographic including the eledery, disabled and people with other pre existing health issues. 

We’re also trying to offer support to those people who are feeling most isolated/anxious throughout the pandemic. For people with mental health conditions this scale of panic can be overwhelming and so community support is vital. 

We’re a new group who have set up over the past few days. As such we’re still working out how to most effectively organise together and make our information accessible. Please be patient with us and if you have ideas or something to contribute to the organising, get in touch.